More problems with airlines! My husband sent me this yesterday:
"Delta Air Lines is considering charging customers a fee that would give them the option of specifically talking to reservations agents based in the USA instead of going to call centers in India."
Let me get this straight: They are asking us to choose between receiving service for a product they are trying to sell and not receiving service?
This is like admitting that talking to foreigners for your flight reservation, who are neither familiar with the language nor with the airports they are booking for, does not work, but saying that you will have to pay extra for something that does!
"One customer said an outsourced call went to an agent who didn't understand that there were three airports serving the New York City area, checking only flights to JFK that involved multiple layovers."
That's not service. That's not going to sell your product.
My guess? If Delta Airlines decides to implement this, they will be declaring chapter 11 within a year.
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